Will be unarmed and given de-escalation and anti-bias training

BART will launch an ambassador program next month to increase the presence of uniformed personnel on trains to address customers’ concerns about safety and security. The BART Board voted unanimously today to move forward with a six-month pilot program that’s targeted to begin February 10th.

The ten ambassadors will be recruited from the ranks of the BART Police Department’s Community Service Officers, non-sworn personnel who perform a variety of police services including writing parking tickets. The ambassadors will receive additional de-escalation and anti-bias training. The effort is in addition to the team of 12 officers to begin patrolling the trains on Monday, Jan. 13. (See related article).

“This team will be police employees and trained to provide a sense of safety and security for our riders on-board trains and deter crime,” said Interim Police Chief Ed Alvarez. “I worked closely with our Board members, the General Manager, and police unions to develop a program that is responsive to our riders and is able to launch seamlessly, safely, and quickly.”

The ambassadors will walk trains in teams of two, seven-days-a-week from 2 pm to midnight, with extra coverage on Saturdays. They will focus their patrols on the most heavily travelled section of the system, the transbay corridor between 12th St. Oakland and Civic Center stations. During crowded evening commute hours, they will increase their coverage areas to other sections of the system such as Coliseum to Union City and Walnut Creek to Pittsburg/Bay Point.

“Our ambassadors will serve as extra eyes and ears on-board trains,” said BART Board President Lateefah Simon. “It’s a promising, first-of-its kind program at BART that will provide a welcoming presence focused on customer service and curbing inappropriate behavior.”

The ambassadors will wear easily-identifiable uniforms distinct from those of Community Service Officers or Fare Inspectors. They will be equipped with radios to report safety and security concerns or biohazards. The ambassadors will also be trained to respond to customers’ questions, complaints or requests for service.  They will observe and report and call upon an officer when enforcement is needed.

“I am pleased existing Community Service Officers who are vetted, hired, trained and supervised by sworn police officers will be on trains on nights and weekends,” said BART Director Debora Allen. “I’ve been urging BART to add additional layers of security on board trains since I was elected to the board, and our vote today is a step in the right direction.”

The Board voted to fund the six-month pilot at a cost of $690,000 as well as an additional $810,000 to expand the paid area at Coliseum Station and enclose the elevator, using a new swing-style prototype faregate, into the paid area to prevent fare evasion.

Allen Payton contributed to this report.

New BART Chief Ed Alvarez. Photo: BART.gov

BART’s General Manager Bob Powers announced today the hiring of Ed Alvarez as Chief of Police and tasked the new chief with immediate changes to increase officer presence on board trains and other strategies to reduce crime on the system and improve the rider experience.

Alvarez is a 22-year veteran of the BART Police Department, an East Bay native, and has spent his entire law enforcement career moving up the ranks within BART Police. He was serving as Interim Chief of Police and was previously the Deputy Chief in charge of the Support Services Bureau.  The selection is the result of a nationwide search process involving BART’s Police Citizen Review Board and Independent Police Auditor.

“Alvarez knows the system and has a vision for safety that includes short-term and long-term strategies to grow the department into a fully staffed, progressive agency serving diverse communities,” said General Manager Bob Powers.  “We must do more to ensure all riders feel safe and to prevent crime on BART.  Ed Alvarez brings the internal knowledge coupled with the creative thinking to better serve our riders, support our officers, and increase accountability without delay.”

The appointment is effective immediately and Alvarez is swiftly putting into place new deployment strategies responding to concerns voiced by riders in Customer Satisfaction surveys and the General Manager’s Listening Tour. Changes include:

• Beginning Monday, a newly created team of 12 sworn police officers will be dedicated to riding trains in pairs and walking platforms on nights and weekends. This team will supplement the newly approved ambassador program which Alvarez was instrumental in creating and begins February 10, utilizing unarmed non-sworn police staff to prevent and de-escalate problems on board trains.  Coupled together, both programs offer 22 police staff dedicated to riding trains, representing a new shift in the deployment strategies of the police department.
• Immediate evaluation of patrol staffing to determine the feasibility for the creation of newly assigned fixed post assignments at key stations such as Coliseum, where data shows a high volume of calls for service. The assigned fixed post officer would be responsible for the safety and security of a specific station, opposed to current roving patrols. The fixed post assignments will create greater station ownership and on-going community engagement.  The evaluation will include how to improve response times, reduce crime, and increase presence.
• Increased visibility and engagement with riders to prevent cell phone snatching, especially between Balboa Park and Powell stations where there has been an uptick in the number of juveniles snatching phones, running to make a quick escape, and selling them along Market Street for cash. In 2019 59% of violent crimes at BART were attributed to electronic thefts.  If we are successful in stopping cellphone thefts, the violent crime rate at BART will dramatically drop. 2019 BART crime stats show crime is up 11% with violent crime up 4% compared to 2018.

“I am excited for the opportunity to move the department forward and improve the relationship with our riders and our employees as we work together to make BART the safest transit system in the country,” said Alvarez.  “Our officers take great pride in protecting and securing our busy system, they are skilled and committed, and I will do everything I can to support their efforts.”

As Interim Chief of Police, he oversaw the record-breaking acceleration of hiring, outpacing attrition to increase the number of officers available for patrol; the on-going process and commitment to BPD’s prestigious accreditation by the Commission on Accreditation for Law Enforcement Agencies (CALEA); the improvement of surveillance video recovery time; and the roll out and life-saving deployment of Narcan.

As a BART detective, he investigated, arrested, and helped get the conviction of a human trafficker that targeted a young juvenile.  As a sergeant he’s credited with starting the Critical Asset Patrol team that provides additional uniformed presence within the stations and on trains in the core of the BART system which includes the downtown San Francisco and downtown Oakland stations.

Alvarez is a first generation Mexican-American, fluent in Spanish, and grew up in Newark riding BART to A’s games and into San Francisco.  He understands the needs of the riders and the complexities involved with transit policing. It is Chief Alvarez’s goal to improve engagement between BART police and the public through increased outreach and accessibility.