Contra Costa Herald

News Of By and For The People of Contra Costa County, California

Contra Costa seeks volunteers for oversight of Martinez refinery release investigation

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Source: Martinez Refining Company

Contra Costa County seeks community volunteers for a committee to oversee an independent investigation and risk assessment of the Nov. 24-25 release of heavy metals into the surrounding community by Martinez Refining Company (MRC). (See related article)

The oversight committee will advise the Contra Costa Board of Supervisors and Contra Costa Health’s (CCH) Hazardous Materials Program on the hiring of contractors to probe the cause of the release, and separately the impact that it had on community health and the environment. The committee will review and direct the work as it proceeds and is ultimately reported to the Board and the public.

The Ad Hoc Committee for the Industrial Safety Ordinance and Community Warning System, a subcommittee of the Board of Supervisors, directed CCH at its Jan. 12 meeting to lead the community-involved investigation and risk assessment, parallel to the investigation MRC is legally required to conduct.

The nine-member oversight committee will be chaired by a Hazardous Materials Program staff member and include representatives from the City of Martinez, MRC, the labor organizations representing MRC workers, and five at-large members from Martinez, Pacheco, or other communities near the refinery.

From about 9:30 p.m. Nov. 24, 2022, to the early hours of Nov. 25, MRC inadvertently showered surrounding neighborhoods with more than 20 tons of spent catalyst, a dust-like substance that CCH later determined to contain elevated levels of aluminum, barium, chromium, nickel, vanadium and zinc.

MRC did not report the release via the county Community Warning System or directly to CCH as required by the county’s notification policy, preventing an immediate regulatory response or prompt safety messaging to affected neighbors. CCH has referred that matter to the Contra Costa District Attorney’s Office for consideration of legal action.

To apply for an at-large seat on the committee, fill out the online form at cchealth.org/hazmat or send an email to hazmat.arpteam@cchealth.org including your name, address, and a brief statement about why you wish to participate, or phone 925-655-3200 for assistance.

Community members who are 18 or older and who live near Martinez, Pacheco, and surrounding unincorporated areas will be considered. Committee members will be selected by Supervisor Federal Glover’s office. The deadline to apply is Friday, Jan. 27.

 

In midst of “Tridemic” county Health Services, Kaiser partner to help Contra Costans make best health decisions

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New webpage offers tips, insights to help people understand when to reach out to doctors, hospitals

By Antonia Ehlers, PR & Media Relations, Kaiser Permanente Northern California

Battling the triple threat of COVID-19, influenza and respiratory syncytial virus (RSV) people of all ages are finding themselves sick as this “Tridemic” rages on. With emergency rooms and hospital beds filling up, Contra Costa Health and Kaiser Permanente have partnered to launch a public health education campaign to inform the community about simple self-care recovery tips and virtual treatment options for common illnesses.

“By partnering with Contra Costa Health, we bolster our efforts to disseminate critical health tips to our members and many others throughout the community,” said Dr. Sharon Mowat, pediatrician and physician-in-chief for the Kaiser Permanente Diablo Service Area. “If we can help people safely recover from the comfort of their homes, we can also lessen the extremely long wait times that people are seeing in the overcrowded doctors’ offices and emergency rooms throughout our community.”

The two organizations created a webpage in English (www.coronavirus.cchealth.org/get-care) and Spanish (www.coronavirus.cchealth.org/get-care-es), with information and resources about how people can recover from illnesses and access care from the comfort of their homes. If people have urgent or immediate concerns, they are encouraged to call an advice nurse or doctor’s office for guidance and virtual appointments by phone or video. Contra Costa Health Plan members and people who don’t have health coverage can call the advice nurse at (877) 661-6230. Kaiser Permanente members can call the advice nurse at (866) 454-8855.

Hospitals and ambulances are especially impacted during the winter virus season, so Contra Costa Health and Kaiser Permanente caution people to only call 911 or go to the hospital if their need for care is truly an emergency.

“The good news is most people who get sick can safely recover from home,” said Dr. Sofe’ Mekuria, deputy health officer for Contra Costa Health. “We want people to know the home care options available to them and know how to prepare themselves so they can recover quickly and safely if they get sick.”

Health recommendations include staying home when sick, getting lots of rest, drinking plenty of fluids and separating from others to avoid spreading illnesses. For peace of mind, people are encouraged to stock their medicine cabinets with items including over-the-counter cold/flu medicines to reduce fever and pain, saline spray or drops, cough syrups and lozenges, and COVID-19 home tests.

In addition to the webpage, a communications toolkit with digital graphics and handouts is also available for local schools, businesses and community organizations to share with their members.

To learn more about getting better when you’re sick, visit www.coronavirus.cchealth.org/get-care.

Fresh Approach mobile farmers’ market brings healthy fruits and veggies to West Contra Costa residents

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The Fresh Approach mobile farmers’ market truck visits three locations in West County on Wednesdays. Photos: Kaiser Permanente

Wednesdays at the library, YMCA and San Pablo Senior Center

By Antonia Ehlers, PR and Media Relations, Kaiser Permanente Northern California

Richmond resident Marsha Quick has more energy and has reached a healthy weight since she started visiting the Fresh Approach mobile farmers’ market at the Richmond Public Library on Wednesday mornings. She credits the truck for giving her a new appreciation for healthy foods.

“It has changed how I eat,” she said. “I used to hate broccoli, but now I have it four times a week because it’s so fresh. I’ve also learned how to make sweet potato tacos with ground turkey and spices. Most of all, I enjoy meeting other Richmond residents in line – I’ve made a lot of friends out here.”

Fresh Approach is a Bay Area nonprofit dedicated to connecting residents to healthy food from California farmers and to expanding knowledge in the community about food and nutrition. Its mobile farmers’ market truck, stocked with fresh fruits and vegetables, serves six cities in three Bay Area counties.

“The COVID-19 pandemic and recent inflation concerns have increased the number of Bay Area residents who face food insecurity,” said Fresh Approach Food Access Program Manager Ellen Olack. “We’ve seen lots of changes pre- and post- pandemic. More folks are coming out each week.”

The Fresh Approach truck stops at three locations on Wednesdays – the Richmond Public Library, the San Pablo Senior Center and the Richmond Parkway YMCA. The Richmond route and a similar route in Antioch are funded in part by Kaiser Permanente.

Yvette Radford, Kaiser Permanente’s Northern California vice president of External and Community Affairs, noted that having access to affordable, nutritious food is critical for good health.

“That’s why we have partnered with Fresh Approach to provide fresh produce every week to West County residents who are struggling to make ends meet during these challenging economic times,” she said. “This partnership reflects our deep commitment to improve health in the communities we serve and help people live longer, healthier lives.”

Fresh Approach offers a 50 percent discount to customers who participate in income-based benefit programs, including CalFresh (SNAP), WIC, SSI/SSDI, Medi-Cal and unemployment.

For Sharolyn Reed, the mother of three young children, the food truck has been life changing. It has enabled her to plan nutritious meals for her family every day and be more conscientious about healthy snacks.

“My kids look forward to eating apples and fresh vegetables every day,” she said. “I always have them on hand now.”

Fresh Approach Community Ambassador Towanna Turner said her primary goal is to help Richmond residents prevent various diseases by providing easy access to nutrient-rich food.

“I’ve seen people with tears in their eyes because they’re so grateful for healthy food,” she added. “I love being an ambassador because I’m able to help people live better lives.”

Every Wednesday, the Fresh Approach Mobile Farmers’ Market truck stops at the Richmond Public Library from 10 a.m. to 11 a.m. It moves to the San Pablo Senior Center at 1943 Church Lane  from 11:45 a.m. to 12:45 p.m. The last stop of the day is the Richmond Parkway YMCA at 4300 Lakeside Drive from 1:45 to 2:45 p.m.

 

Contra Costa residents urged to use 911 only for emergencies

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Especially during flu season; ConFire says respiratory virus calls are straining CCC EMS resources

By Contra Costa Health Services

To ensure continued timely response to true medical emergencies, Contra Costa Health (CCH) encourages residents to call 911 only if the need for care is truly an emergency.

Contra Costa County’s emergency medical system traditionally serves higher-than-usual numbers of patients this time of year, and this month healthcare providers and the agencies providing emergency ambulance service are especially impacted because of COVID, flu and other respiratory viruses.

According to Con Fire, “Respiratory virus calls are straining CCC EMS resources.”

Several hospitals in the community are reporting critically high level of patients occupying beds, with more than 1,200 inpatients reported throughout the county as of Friday. Hospital emergency departments are similarly impacted.

Calling 911 for your health emergency is recommended if it involves:

  • Chest pain, difficulty breathing or a fast (120+ beats per minute) resting heartbeat
  • Numbness or weakness in any part of the body, seizures, or difficulty speaking
  • Fainting, unconsciousness, dizziness, sudden severe pain or headache, or confusion
  • Sudden blindness or vision changes
  • Heavy bleeding that will not stop with pressure, or broken bones
  • Choking, drowning or near drowning
  • Severe burns
  • Poisoning or drug overdose
  • Allergic reactions, especially if there is difficulty breathing
  • Someone making a credible threat to harm themselves or someone else

There are other good reasons to call 911 as well. But to reduce strain on the county’s healthcare system, CCH asks anyone considering whether to seek emergency care if a 911 call is the best way to get the services they need, or if contacting an advice nurse or urgent care might be more appropriate.

When many people seek care through 911 at the same time, it reduces the number of emergency ambulances in circulation, ready to respond when someone in the county needs lifesaving care.

Based on a paramedic’s assessment of a patient’s condition and if the number of available emergency ambulances is very low, the paramedic may suggest a patient visit an urgent care on their own or call an advice nurse.

During the winter virus season, patients visiting emergency departments at hospitals in the county may also need to wait longer depending on circumstances at the time they arrive and the severity of their illness or injury.

California receives $1.2 million of settlement with Concord nursing home for poor care

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State Attorney General Bonta thanks U.S. Attorney’s Office for assistance

California Attorney General Rob Bonta on Tuesday secured a settlement against a Contra Costa County skilled nursing facility resolving allegations of understaffing and patient abuse and neglect. The settlement resolves claims that for five years, San Miguel Villa subjected its patients to poor care due to understaffing and effectively rendered a number of its services useless. The settlement amounts to a total of $2.3 million, with California receiving $1.2 million. (See related article)

“Corporate profits should never be placed above patient needs and care,” said Attorney General Rob Bonta. “Every patient is entitled to humane care, and skilled nursing facilities should always have the appropriate level of staffing to ensure this standard of dignity is met. I want to thank the U.S. Attorney’s Office for their critical help during the course of this investigation. With the help of our federal partners, my office will continue to protect the well-being of all Medi-Cal beneficiaries.”

In June 2017, the California Department of Justice’s Division of Medi-Cal Fraud and Elder Abuse (DMFEA) responded to a report from the U.S. Attorney’s Office for the Northern District of California (USAO) involving allegations of overmedication of residents at San Miguel Villa. The USAO requested DMFEA’s assistance in the investigation. Conducted by DMFEA and the USAO, the investigation analyzed residents’ medical charts, surveys from the California Department of Public Health, prescription records, and publicly available staffing information from 2012-2017 – the time frame when the alleged mistreatment occurred. The investigation uncovered evidence of understaffing at the facility resulting in harm to residents, such as increased falls, patient-on-patient violence, weight loss, and overmedication to render patients more manageable. Tuesday’s settlement amounts to a total of $2.3 million, with California receiving $1.2 million.

The California Department of Justice’s DMFEA protects Californians by investigating and prosecuting those who defraud the Medi-Cal program as well as those who commit elder abuse. These settlements are made possible only through the coordination and collaboration of governmental agencies, as well as the critical help from whistleblowers who report incidences of abuse or Medi-Cal fraud at oag.ca.gov/dmfea/reporting.

DMFEA receives 75% of its funding from HHS under a grant award totaling $53,792,132 for federal fiscal year 2022-2023 The remaining 25% is funded by the State of California. The federal fiscal year is defined as October 1, 2022, through September 30, 2023.

A copy of the settlement is available here.

Concord nursing home to pay $2.3 million in settlement of grossly substandard care allegations

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Submitted false claims in billing to Medicare and Medi-Cal programs

By U.S. Attorney’s Office, Northern District of California

Tranquility Incorporated, a corporation doing business as San Miguel Villa which is a 190-bed skilled nursing facility located in Concord, CA, has agreed to pay $2.3 million to settle allegations that it submitted false claims by billing the Medicare and Medi-Cal programs for grossly substandard nursing home services it provided to its residents between 2012 and 2017, announced United States Attorney Stephanie M. Hinds and Department of Health and Human Services Office of Inspector General (HHS-OIG) Special Agent in Charge Steven J. Ryan. (See settlement)

The settlement resolves allegations that from 2012 to 2017 San Miguel Villa submitted, or caused to be submitted, claims to the Medicare and Medi-Cal programs for payment of its services that were grossly substandard and failed to meet minimum required standards of skilled nursing care in multiple ways. The United States alleges that nursing home residents at San Miguel Villa were overmedicated with psychotropic drugs, suffered excessive falls, were exposed to resident-on-resident altercations, and experienced other mental and physical harm.

“Residents of nursing homes are among the most vulnerable in our community, and they rely on Medicare and Medi-Cal programs to provide the care and services they must have,” said United States Attorney Stephanie M. Hinds. “Nursing homes are entrusted to impart competent and quality care to their residents. This case demonstrates that when federal funds are provided but substandard care is delivered, this office is committed to seeking accountability.”

“Nursing homes are intended to be places of comfort and healing, but the provision of substandard care jeopardizes the residents’ health and safety,” stated Steven J. Ryan, Special Agent in Charge with HHS-OIG. “HHS-OIG and our law enforcement partners are staunchly dedicated to investigating allegations of inadequate care at Medicare- and Medicaid-certified nursing homes.”

Assistant U.S. Attorney Gioconda Molinari investigated the matter with the assistance of Paralegal Lillian Do and Auditor Garland He. The United States Attorney’s Office initiated the investigation with assistance from HHS-OIG as part of its ongoing commitment to ensure that nursing home residents receive the necessary skilled nursing home services that they are entitled to and require. The United States Attorney’s Office acknowledges and thanks HHS-OIG as well as the California Department of Justice’s Division of Medi-Cal Fraud and Elder Abuse for their assistance in investigating this matter.

Working in conjunction with the United States Department of Justice Elder Justice Initiative, the United States Attorney’s Office runs an Elder Justice Task Force to identify and investigate nursing homes that provide grossly substandard care, and to support the efforts of state and local prosecutors, law enforcement, and other elder justice professionals who combat elder abuse, neglect and financial exploitation. If you or a loved one is experiencing abuse at a nursing home, please contact the California Long Term Care Ombudsman Crisis line at 1-800-231-4024, or the National Elder Fraud Hotline at 1-833–FRAUD–11 (or 833–372–8311).

 

Contra Costa County Health Officer rescinds all remaining COVID-19 health orders

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It is over!

By Allen D. Payton

In the words of Howard Cosell after Muhammad Ali defeated Joe Frazier during the Rumble in the Jungle boxing match, “It is over! It is over! It is over! It is over!” Last month, President Biden said the COVID-19 “pandemic is over” and on Oct. 17, Governor Newsom announced the COVID-19 State of Emergency in California would end on February 28, 2023. Then, as of Thursday, Oct. 21 the government-imposed restrictions from COVID-19 have completely ended in Contra Costa County.

Without fanfare or even a press release to the media, Contra Costa County Health Officer Dr. Ori Tzvieli issued an order, that day, “rescinding any and all active orders pertaining to COVID-19”.

The new order states, “Orders that (1) prohibited or otherwise restricted the activities of any person in Contra Costa County, either directly or indirectly, or (2) imposed any affirmative obligations on any person in the County, and (3) are or may be interpreted to be operative (collectively, the “Active Orders”), be rescinded.”

Following is Ortiz’ official order:

ORDER OF THE HEALTH OFFICER OF THE COUNTY OF CONTRA COSTA

RESCINDING ANY AND ALL ACTIVE ORDERS PERTAINING TO COVID-19

ORDER NO. HO-COVID19-69

DATE OF ORDER: OCTOBER 21, 2022

Summary of the Order

Commencing on March 14, 2020, with the issuance of Order No. HO-COVID19-01, the Health Officer of Contra Costa County has issued 69 orders regarding the Coronavirus 2019 (COVID-19) pandemic. These orders (including one unnumbered order) will be referred to as the “COVID-19 Orders.” Among the COVID-19 Orders were orders that restricted the activities of individuals, compelled business owners and others to shut down or limit their operations, required the wearing of face coverings, and mandated the testing or vaccination of workers in specified settings. Based on current trends and the availability of vaccinations and treatments, it is no longer necessary to have any active Health Officer orders pertaining to COVID-19, and it is the intent of the Health Officer that any and all COVID-19 Orders that (1) prohibited or otherwise restricted the activities of any person in Contra Costa County, either directly or indirectly, or (2) imposed any affirmative obligations on any person in the County, and (3) are or may be interpreted to be operative (collectively, the “Active Orders”), be rescinded. This Order rescinds any and all Active Orders, effective immediately. This Order does not affect any of the COVID-19 Orders that were issued for the sole purpose of rescinding previous orders.

UNDER THE AUTHORITY OF CALIFORNIA HEALTH AND SAFETY CODE SECTIONS

101040 AND 120175, THE HEALTH OFFICER OF THE COUNTY OF CONTRA COSTA

(“HEALTH OFFICER”) ORDERS:

  1. Rescission of Active Orders. Any and all Active Orders are hereby rescinded.
  2. Effective Date and Time. This Order takes effect immediately upon issuance.
  3. Copies; Contact Information. Copies of this Order shall promptly be: (1) made available at

the Office of the Director of Contra Costa Health Services, 1220 Morello Avenue, Suite 200, Martinez, CA 94553; (2) posted on the Contra Costa Health Services website (https://www.cchealth.org); and (3) provided to any member of the public requesting a copy of this Order. Questions or comments regarding this Order may be directed to Contra Costa

Health Services at (844) 729-8410.

IT IS SO ORDERED:

Ori Tzvieli, M.D.

Health Officer of the County of Contra Costa

Dated: October 21, 2022

Kaiser Permanente recognized by Covered California with five-star Summary Quality Rating

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Only health plan in state to receive honor

By Antonia Ehlers, PR and Media Relations, Kaiser Permanente Northern California

Kaiser Permanente received the highest rating in the state for the “Summary Quality Rating” for 2023 by Covered California – the state’s marketplace for the Affordable Care Act. Kaiser Permanente Northern California combined with Kaiser Permanente Southern California earned five stars, which is the highest possible rating for the “Summary Quality Rating.”

“This recognition reminds us how important it is for people to have access to high-quality, affordable health care, especially after many have struggled through the global COVID-19 pandemic,” said Carrie Owen Plietz, FACHE, president of Kaiser Permanente’s Northern California region. “Our physicians, nurses and staff are committed to delivering exceptional, compassionate care to our members and patients who are trusting us with their health care.”

In addition to achieving a five-star “Summary Quality Rating” for overall quality, Kaiser Permanente received five stars for “Getting the Right Care,” a measure of care that is given compared with the national standards for care and treatments proven to help patients. Kaiser Permanente also received four stars for “Plan Services for Members,” which analyzes a health plan’s efficiency, affordability, and management.

“These ratings are yet another example of the collective excellence of our physicians and staff, and further demonstrate their unwavering commitment to consistently deliver the highest levels of care and service,” said Richard S. Isaacs, MD, FACS, chief executive officer and executive director of The Permanente Medical Group. “Thanks to our clinical expertise and our integrated and coordinated approach to care delivery, we are having a positive and often life-changing impact on the health and well-being of our members and patients.”

This is the latest of several accolades and awards Kaiser Permanente Northern California has received. Kaiser Permanente Northern California hospitals have been rated among the best in the nation for maternity care and treatment of stroke and heart failure patients. Most recently, Kaiser Permanente is the only Medicare health plan in California to receive a five-star rating, according to the Centers for Medicare & Medicaid Services’ 2023 Medicare Star Ratings.

About Kaiser Permanente

Kaiser Permanente is committed to helping shape the future of health care. We are recognized as one of America’s leading health care providers and not-for-profit health plans. Founded in 1945, Kaiser Permanente has a mission to provide high-quality, affordable health care services and to improve the health of our members and the communities we serve.

We currently serve 12.6 million members in 8 states and the District of Columbia. Care for members and patients is focused on their total health and guided by their personal Permanente Medical Group physicians, specialists, and team of caregivers.

Our expert and caring medical teams are empowered and supported by industry-leading technology advances and tools for health promotion, disease prevention, state-of-the-art care delivery, and world-class chronic disease management. Kaiser Permanente is dedicated to care innovations, clinical research, health education, and the support of community health. http://about.kaiserpermanente.org

Plan quality ratings and enrollee survey results are calculated by the Centers for Medicare & Medicaid Services (CMS) using data provided by health plans in 2022. The ratings are being displayed for health plans for the 2023 plan year. Learn more about these ratings: https://www.cms.gov/medicare/quality-initiatives-patient-assessment-instruments/qualityinitiativesgeninfo/aca-mqi/aca-mqi-landing-page.

DeSaulnier announces House passage of Mental Health Matters Act

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A comprehensive package to address concerns of students, families, educators

Rep. Mark DeSaulnier

Washington, D.C. – Yesterday, Thursday, Sept. 29, 2022, Congressman Mark DeSaulnier (D, CA-11), Chairman of the House Education and Labor Committee’s Subcommittee on Health, Employment, Labor, and Pensions, and Education and Labor Committee Chairman Robert C. “Bobby” Scott (VA-03) announced House passage of the Mental Health Matters Act (H.R. 7780), legislation they authored to help confront the mental health crisis by increasing access to support, services, and resources for children, students, workers, and families. The bill passed the U.S. House of Representatives by a vote of 220-to-205 with all Democrats and one Republican voting in favor.

“From children and young adults experiencing an uptick in mental health challenges to educator burnout, our country is experiencing a mental health and substance abuse crisis. As someone who lost their father by suicide, I am proud to have led this comprehensive approach to strengthen mental health resources for students, educators, and workers with Chairman Scott,” said DeSaulnier. “I urge the Senate to pass this legislation so we can combat the mental health crisis in this county and ensure everyone has the resources they need to live happy, healthy, and fulfilling lives.”

“The COVID-19 pandemic exacerbated the mental health crisis among students, workers, and families. As a result, educators have been forced to play an outsized role in supporting and responding to students’ mental health needs, leading to increased depression and trauma among educators. Moreover, nearly half of the U.S. workforce now suffers from mental health issues since the COVID-19 pandemic began. In response to the national mental health crisis, I am proud to stand in strong support of the Mental Health Matters Act led by Congressman Mark DeSaulnier. The Mental Health Matters Act delivers the resources that students, workers, and families need to improve their well-being,” said Chairman Scott.

The Mental Health Matters Act takes comprehensive steps to address our nation’s mental health and substance abuse crises by strengthening school-based behavioral health care, bolstering mental health parity protections, and ensuring access to mental health and substance use disorder benefits for workers and families.

Specifically, this bill would:

  • Increase the number of mental health professionals serving in high-need schools and help to build a pipeline of school-based mental health services providers;
  • Help state educational agencies recruit and retain school-based mental health services providers at high-need public schools;
  • Require institutions of higher education to increase transparency around the accommodations process and allow incoming students with existing documentation of a disability to access disability accommodations;
  • Increase students’ access to evidence-based trauma support and mental health services through innovation by linking schools and districts with local trauma-informed support and mental health systems;
  • Require the Department of Health and Human Services to identify evidence-based interventions to improve the health of children and staff in Head Start programs, and help Head Start agencies implement these interventions;
  • Strengthen the capacity of the Department of Labor to ensure that private, employer-sponsored group health plans provide mental health and substance use disorder benefits under the Mental Health Parity and Addiction Equity Act (MHPAEA) and the Employee Retirement Income Security Act (ERISA); and
  • Strengthen the ability of people with private, employer-sponsored health and retirement plans to hold plan sponsors accountable when they are improperly denied mental health and substance use disorder benefits.

DeSaulnier represents most of Contra Costa County in the U.S. House of Representatives.

Contra Costa Health Plan rated among California’s top health systems

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The National Committee for Quality Assurance (NCQA), the national evaluator of health insurance plans, has recognized Contra Costa Health Plan (CCHP) as among the best in California for patient experience and the quality of care it provides.

Among health maintenance organizations (HMO) offering Medi-Cal, none rated higher than CCHP on NCQA’s annual report card, which gave the Plan 4 out of 5 stars and exceptionally high marks for patient experience and preventative care.

“We are especially proud of our rating for patient experience, because it comes directly from the people we care for,” Contra Costa County Health Director Anna Roth said. “It shows how strong our county’s healthcare delivery system is​, from the medical professionals taking care of county residents to the hospitals and medical clinics serving our community.”

Contra Costa Health provides high-quality, affordable coverage through CCHP, which will mark 50 years of service in 2023, making it the nation’s first federally qualified, state-licensed, county-sponsored HMO.

CCHP’s high marks and recognition by NCQA are a direct result of the exemplary care and patient support provided by Contra Costa Regional Medical Center and affiliated health centers, and our Public Health and Behavioral Health divisions, which touch about 243,000 members, including 235,000 Medi-Cal enrollees.

CCHP earned high marks among patients for the quality of care from primary care doctors, overall quality of care, and preventative care. No other Medi-Cal HMO rated higher.

NCQA is a national nonprofit organization that accredits and evaluates a wide range of healthcare organizations and medical practices. A searchable database of its report cards is available at reportcards.ncqa.org.

Visit contracostahealthplan.org to learn more about CCHP, including how to enroll if you need healthcare, or call 1-800-211-8040 weekdays.